Help Topics


Do I need a drivers license?

No, the Pheonix PR and Ultron classify as a power assisted bicycle in most places and do not require a license. *Check your local regulations prior to ordering

Where can I ride this scooter?

Anywhere you'd be permitted to use a regular bicycle in most cities. *Check local regulations for possible expanded areas of use

Can I test drive one?

Unfortunately we do not currently have any of our own locations of physical dealers in the United States.

We do however, ship free to the lower 48 states. From our warehouse in Vancouver BC Canada.


How fast do your scooter go?

All of our models have a top speed of 20mph. This lower top speed along with other features allows the license free class of the scooter. *Check your location regulations for further details

Where can I charge my scooter?

The included charger can be plugged into any standard outlet. No special charging station required.

What maintenance is required?

Regular maintenance on scooters is fairly limited.

  • Batteries require a minimum once per month charging to maintain them.
  • Tire pressure should be checked regularly.
  • Hardware checked occasionally and tightened as needed
  • Issues or concerns over changes in operation or performance if they occur


How do I order a scooter?

Orders can be placed on this website 24/7 or by calling us Mon-Fri 9am-4pm PST at:


How can I pay?

See the row of payment option logos at the bottom of each page on this site.

Payment is charged at the time the order is placed.

Unfortunately at this time we do not have any direct financing options available.

How long does an order take?

If an order is in stock it will take 1-3 business days to process and ship out. The travel time from our Vancouver warehouse to you will vary from 2-9 business days. The farther from Vancouver you location the higher in that range it will be.

Touch Base

Have a question about our products or an inquiry of another sort?